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Returns Policy
As Of January 1, 2005
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In the event that you receive your shipment and have damaged, missing, or incorrect items, please notify us at once. It is important for you to check your merchandise immediately, Notification after 5 days of shipment receipt will not be honored. Damaged or defective merchandise will be picked up by us, and either credited or replaced at our discretion. Credit will be given only for items returned in the original box as sent to you. Any items that are returned with evidence of being shop worn will not be credited.
We will make every effort to meet your request for ship dates and cancellation dates. If a shipment is refused and we have met your shipping requirements, there will be a 10% restock fee applied. This fee applies even if you request a reship of the order. The customer will pay re-shipping charges.
If you want to return an item (such as one that was incorrectly ordered) please call our Customer Service Department in order to see if your return request falls within our Return Guidelines. This request should be made within 5 days of shipment receipt. If an authorization number is given by our Customer Service Department, the merchandise should be shipped at the customer’s expense and this authorization number should be written on the outside of the box. Merchandise without an authorization number will be shipped back to the customer at the customer’s expense. We do not take back merchandise that is overstocked.
Any item that has required custom work from our art department is not subject to return, and must be paid for with a credit card. This includes, but is not limited to, special painted items, mounted items, and special packaging requests.
Discontinued items cannot be returned.
Replacement for missing and damaged items will generate a replacement invoice. Returned goods will generate a credit memo to your account. All Credits will be applied to your account, no cash refunds will be issued.
Thank you for your cooperation.
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Mom & Pups
